Secure messenger for your consulting business
Customer privacy and data protection are highly important for modern businesses today. Especially if they provide consulting services of different types. No matter whether you help with apartment design or provide anonymous psychological help, your customers want to be sure that their conversations will never leak and the information they share will stay protected. The best solution will be to use a secure messenger for your corporate communication needs.
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How to choose a secure messenger
When choosing a communication tool for your business, you need to pay attention to the following facts:
On-premise hosting
Can it be hosted on premise?
Security
Does it work via encrypted connection?
Dependence on 3rd party tools
Are any third-party services involved?
Virola is the right secure tool, which is hosted on premise, supports encryption, and uses third-party services provided by Google and Apple only for sending push notifications to Android and iOS apps.
Top corporate messenger features for the consulting business
For any consulting business it is important not only to preserve customer privacy but also to organize smooth customer service workflow. When selecting a messenger, you need to pay attention to the corporate features it possesses. Your customer service team should have everything in one place for efficient and smooth workflow. Moreover, it is important to keep both conversations history and files they share accessible at any time. So, what will your consulting team need?
Chats for all needs
Ability to create both private chats with customers and group chats with co-workers.
Flexible permissions
Flexible permissions settings which will define admin, moderator and user roles with specific restrictions.
Continuous meetings
Ability to run and record video and voice meetings.
Unlimited history
Unlimited chat history and files storage.
Internal & external communication
Possibility to use a messenger both for customers consulting and internal communication.
Task management
Easy tasks creation. Task board for tasks distribution and tracking.
User privacy
Possibility to keep user anonymity.
5 tips to organize consulting workflow with help of Virola corporate messenger
Virola can be the best tool for providing consulting services. It can be used both by your employees for internal communication and for consulting customers who come to ask for advice. Here are main recommendations for using Virola for consulting:
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Create profiles for customers
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Control user permissions
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Isolate internal & customer dhats
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Provide private environment
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Use continuous meetings
Create profiles for customers
Virola admin can create guest user profiles for customers and provide them access to Virola app where the consultation will take place.
Control user permissions
With help of permissions, you can restrict ordinary users from seeing other Virola users in your company. This way when customers log into Virola app, they will see only those chat rooms where they were added by the Virola admin.
Isolate internal & customer chats
Virola admin can also create topic based internal chats where employees can share their experience, discuss various issues, or ask questions. At the same time, chats with customers they did not consult would not be accessible to them.
Provide private environment
Since Virola does not store any information about chat participants’ location, IP address and device information, they can be sure that their privacy is preserved, and chat history will be stored on a secure server of a consulting company. At any time, they can remove their conversation history which will be forever deleted both from the consultant’s side and from the secure server where Virola is hosted.
Use continuous meetings
With a click the conversation participants can start audio or video meeting. If needed, the meeting can be recorded and shared with the room participants.
Secure messenger built for consulting businesses
With help of Virola secure messenger you can meet any data protection requirements. Since everything is hosted on your server, no data shared by your customers can leak to third parties. This type of corporate messenger can be the best for your consulting company.
